With an eye on the food allergy community as a unique group of consumers since 2008, we're on a quest to find and share ways to continue enjoying the good things in life.

02 November 2010

Kudos to Nestle

I really am still here. Just working on multiple full-time projects! As you may know, my son has life threatening allergies to peanuts and tree nuts. It always is thrilling, consequently, to receive a response like the following one from Nestle HOTPOCKETS, informing me that their facility is free of peanuts and tree nuts. Now we have another safe food to add to our list.

November 1, 2010

Thank you for taking the time to contact us about HOT POCKETS® brand sandwiches.
We welcome questions and comments from loyal consumers such as yourself and
appreciate this opportunity to assist you.

HOT POCKETS® and LEAN POCKETS® brand stuffed sandwiches are manufactured
in a facility that does not process peanuts or tree nuts of any kind.

At Nestlé, we are dedicated to you and your family throughout every phase of your lives.
Your feedback is valuable to us, as it helps us to improve our products and services.

In appreciation of your interest in our products we would be happy to send some discount
coupons via regular mail. In order to do so, please reply to this email with your complete mailing address.

We appreciate your interest in our products and hope you will visit our website often for
the latest information on our products and promotions.

Eric Steele
Consumer Response Representative

Ref: N18223773


Libby said...

Hey, Jennifer, good to see you back!

dannyscotland said...

That's awesome! Go Nestle!

Lexi said...

That's great that you were able to receive a response from the company. I've contacted some companies regarding allergens with little or no response. Sometimes I am simply told they don't know. I wish more companies would update their labeling and their websites with allergen information. It's not fun to have to hunt down answers.

Ellie W. (Cloe mommy) said...

Great responsible company!

and I agree with Lexi, baby food company should updated their labeling and posting it 'clearly' ingredients on their site.

for us parents, I'm trilled to see our babies get food allergy !